Seamless Travel Support. Faster Resolutions. Happier Guests.

No more losing guests to poor support experiences and booking frustrations. HappyFox centralizes all your travel support operations - so you can resolve issues faster and keep guests coming back.

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Why Travel & Hospitality Brands Choose HappyFox

Travelers expect quick, efficient, and personalized support. HappyFox ensures no request is missed while helping travel brands optimize operations and reduce costs.

50%

Faster Booking Modifications

Handle booking changes, refunds, and cancellations through automated workflows.

10X

Agent Productivity Boost

Improve team efficiency with smart routing, canned replies, and automated assignment.

80%

Faster Request Responses

Manage multi-channel guest inquiries, booking issues, and travel support requests.

Booking & Reservation Management

Flight & hotel bookings

Seat & room upgrades

Corporate travel planning

Cancellations, Refunds & Policy Queries

Automated refund approvals

Late cancellation requests

No-show resolutions

Vendor & Partner Coordination

Hotel & airline partnerships

Tour operators & travel agency requests

Supplier & transport service coordination

Guest & Concierge Support

Room service, meal orders, amenities

Special requests (early check-in, accessibility)

Loyalty programs & membership perks

Customer Feedback & Reputation Management

Satisfaction surveys & NPS tracking

Online review monitoring

Complaint resolution & service recovery

Airport Transfers & Transportation

Car rentals, shuttles, ride-hailing

Last-minute rescheduling

Chauffeur & VIP service handling

Powering Travel & Hospitality with Smart Support

Omnichannel Guest & Travel Partner Support

Unify guest inquiries across email, chat, WhatsApp, phone, and social media in a single HappyFox Help Desk dashboard. No duplicate replies, no missed requests.

Deliver Faster Resolutions with AI-Powered Self-Service

Reduce ticket volume by enabling customers to find answers instantly through a multilingual Knowledge Base and provide AI Answers for FAQs like refund policies, baggage claims, and booking modifications.

AI-Powered Self-Service for Faster Resolutions – Knowledge Base & AI Answers

Improve Support with Real-Time Vendor & Partner Coordination

Hotels, airlines, and agencies collaborate seamlessly within the same dashboard. This keeps all stakeholders updated with real-time issue tracking and automated notifications.

Real-Time Vendor & Partner Coordination – Shared Inbox & Task Management

Automated Booking Modifications & Cancellations

No more manual intervention. Use workflow automations for refund approvals, booking changes, cancellation requests, and guest notifications.

Prioritize Emergencies with Smart Routing for Urgent Travel Issues

Auto-prioritize emergency customer requests like missed flights, lost baggage, or room changes with auto-assignment to the right team and SLA rules for faster first-response times.

Smart Routing for Urgent Travel Issues – Auto-Assignment & SLA Management

Make Data-Driven Decisions with Advanced Reporting

Track key metrics like guest satisfaction, refund turnaround times, agent response speed, and SLA fulfillment using custom reports & that help you improve support operations.

Advanced Reporting & Business Intelligence – Reports & Analytics

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HappyFox's system uptime is superb. Despite adding many users and increasing complexity, it remains robust and scalable. We also experienced a 3X improvement in the first response time.

Avinash Mugali

Head of Customer Excellence, Darwinbox

HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.

Joshua Gravely

Information Technology Manager, Sonny's BBQ

Transitioning to HappyFox was transformative, streamlining our workflow and expediting response times for facilities-related repairs. With top-notch customer service, we enthusiastically recommend HappyFox for asset and service management optimization.

Justin Gere

Manager, IT Operations, Dartmouth University

We could craft our experiences around each of our departments so that the platform worked for them. Our ability to grow and change within our pricing tier was also something that was better than most of the other platforms out there.

William Hammond

Systems Analyst, North Country Healthcare

We really like how easy it is to have multiple brands and separate email categories with their own emails and email signatures. It has made us far more efficient and has eliminated duplicate work, missed emails, etc.

Michael Ihns

President, Improved Racing

Connect Happyfox With Your Everyday Business Tools

Slack

MS Teams

Zoom

Google Meets

Okta

MS Entra ID

Shopify

MS Dynamics 365

Azure DevOps

Jira

Monday.com

Salesforce

Asana

Jamf Pro

Dialpad

Aircall

Instagram

Facebook

View all

What Makes HappyFox Stand Out

AI-Powered Support That's Built for Impact

10X higher agent productivity with AI that summarizes tickets, generate responses, and provides real-time assistance.

Unlimited Agents, Predictable Pricing

Per agent pricing limiting your fast growth? Our unlimited agent plans let your team scale freely without budget surprises.

All-in-One Help Desk for Every Department

From Customer Support to IT, HR, Facilities, and more - HappyFox is built to support multiple teams with tailored workflows and automation.

Intuitive & Easy-to-Use Interface

No steep learning curve. HappyFox provides powerful features without unnecessary complexity or hidden costs.

Fully Customizable & Scalable

Adapt HappyFox to fit your business needs by customizing ticketing, support center, workflows, automations, reporting, and more.

Exceptional Customer Service

Our support team—including top leadership—is actively involved in ensuring escalations are handled quickly, giving you a true partner in support.

Frequently Asked Questions

What is travel help desk software and how does it work?

Travel help desk software centralizes guest inquiries, booking modifications, and vendor communications into organized workflows. Instead of managing travel support through scattered systems, your team gets one unified platform to handle all guest service operations efficiently.

Can I handle guest inquiries from multiple channels in one place?

Yes! HappyFox unifies email, chat, WhatsApp, and phone inquiries in a single dashboard.

Does HappyFox automate booking changes & refunds?

Absolutely! Smart Rules handle refund approvals, booking modifications, and guest notifications automatically.

How does the system handle emergency travel situations?

HappyFox allows you to set up priority workflows for urgent situations like missed flights, lost baggage, or room emergencies. These requests are automatically escalated to the right team members with SLA tracking for faster resolution.

Can we automate common travel policy questions?

Absolutely. You can create automated workflows for frequently asked questions about cancellation policies, baggage allowances, refund procedures, and booking modifications, freeing your team to handle complex guest needs.

Deliver Fast, Personalized, and Efficient Travel Support.

Ensure seamless booking management, real-time coordination, and unmatched guest service with HappyFox.

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