Automatically log all crucial actions in a live chat conversation as Events in Google Analytics.
Find which of your support agent is most engaging, measure and compare team performance all right within Google Analytics.
Understand your customers better with demographic data. You can now segment live chat interactions based on location, language and devices.
View a list of pages that are triggering more chat requests. Derive insights on engagement behaviors and patterns across your website. Analyze and optimize pages for better customer experience.
Set live chat events as goals and measure customer engagement as conversions against specific campaigns.
