Your Complete IT Service Management Toolkit
Incident Management
Systematically monitor, track and prioritize incidents with automated workflows. Accelerate resolution and reduce operational impact.
Service Request Management
Handle all types of service requests for all of your teams efficiently. Streamline workflows and reduce administrative overhead.
Service Catalog
Streamline services requested with a well organized and intuitive service catalog. Enable employee self-service and reduce support dependencies..
Asset Management
Optimize asset tracking and resource utilization across IT, Facility, and HR departments. Enhance productivity while achieving cost savings.
Change Management
Ensure smooth transitions and minimize disruptions with effective change planning and approval workflows. Maintain service continuity confidently.
Problem Management
Proactively identify, analyze, and eliminate underlying IT problems before they cause major disruptions. Ensure uninterrupted business operations.
Release Management
Effortlessly coordinate software releases and maximize business value through comprehensive planning and automation. Reduce deployment risks significantly.
Challenge
Managing facilities repairs and asset management required streamlining processes across multiple departments while maintaining accountability and improving visibility for students and staff.
HappyFox Solution
Asset management integration, Custom service workflows, Automated work order system, Self-service portal, Advanced reporting capabilities.
Results
Substantial cost reductions, improved response times, and decreased staff workload. Enhanced user experience with transparent request tracking.
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