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Synchronize Contacts from Microsoft Entra ID (Azure Active Directory) within HappyFox Service Desk

Microsoft Entra ID is an enterprise identity service that provides single sign-on, multi-factor authentication, and conditional access that allows organizations to manage user identities and access to applications. Integrating Microsoft Entra ID with Service Desk will help the Admins sync the requester profile between the applications. Microsoft Entra ID SSO enables users to access Service Desk seamlessly without the need for multiple logins, enhancing user experience and security.

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Benefits

  • Simplified User Access
  • Centralized User Management
  • Easily Synchronize Users from Azure Tenants
  • Increased Productivity and Efficiency of IT Teams
  • Improved Security Compliance and Reduce Vulnerabilities

Key Features

  • Frictionless User Access

    With Microsoft Entra ID SSO, users can access Service Desk using their existing Microsoft Entra ID credentials. Say goodbye to the hassle of managing multiple passwords and enjoy a simplified login process.

  • Sync Requesters from Microsoft Entra ID

    Easily synchronize user profiles from Microsoft Entra ID as requesters in Service Desk.

  • Configure Azure Tenants and User Groups

    Admins can configure the tenants and user groups from which the users should be synced into Service Desk.

  • Map User fields between Azure and Service Desk

    Admins can map Name, Email, Phone numbers, and required Custom fields that need to be synced from Microsoft Entra ID to Service Desk.

  • Last Sync Status and Sync Log

    Admins can view the sync status and export a log file to see the list of users that have synced and failed, with their respective reasons.

Key features of Microsoft Entra ID integration
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