Microsoft Entra ID is an enterprise identity service that provides single sign-on, multi-factor authentication, and conditional access that allows organizations to manage user identities and access to applications. Integrating Microsoft Entra ID with Service Desk will help the Admins sync the requester profile between the applications. Microsoft Entra ID SSO enables users to access Service Desk seamlessly without the need for multiple logins, enhancing user experience and security.
With Microsoft Entra ID SSO, users can access Service Desk using their existing Microsoft Entra ID credentials. Say goodbye to the hassle of managing multiple passwords and enjoy a simplified login process.
Easily synchronize user profiles from Microsoft Entra ID as requesters in Service Desk.
Admins can configure the tenants and user groups from which the users should be synced into Service Desk.
Admins can map Name, Email, Phone numbers, and required Custom fields that need to be synced from Microsoft Entra ID to Service Desk.
Admins can view the sync status and export a log file to see the list of users that have synced and failed, with their respective reasons.