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Experience seamless authentication with Azure Active directory integration

Azure Active Directory is a cloud-based identity and access management service that allows organizations to manage user identities and access applications. Integrating Azure Active Directory SSO with Service Desk will help the Admins, Agents, and Requesters access Service Desk using their Azure credentials.

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Benefits

  • Real-time collaboration and knowledge sharing among team members lead to faster problem resolution and increased customer satisfaction.
  • Streamlines workflows and boosts productivity by automating routine tasks. Incoming calls can be automatically associated with the relevant ticket, reducing manual effort and ensuring accurate record-keeping.
  • Access to customer details and ticket information further enables personalized support, leading to higher customer satisfaction and loyalty.
  • Centralized communication history empowers agents with easy access to past conversations, allowing for better context and informed decision-making.

Key Features

  • Single Sign-on (SSO)

    Admins, Agents, and Requesters can securely login using their Azure credentials.

  • Enforce Single Sign-On (SSO) to Ensure Safety and Security of Service Desk

    Administrators can mandate Azure AD SSO for all staff members as the exclusive method to access the Service Desk.

  • Disable Traditional Logins

    Disabling traditional logins (username and password) reduces the burden on your IT team in managing user credentials and relieves employees from the hassle of remembering login information.

  • Access Control

    Azure Active Directory provides access control capabilities that allow the administrators to control who has access to the Service Desk.

Key features of Azure Active Directory integration
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