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The Custom SAML (Security Assertion Markup Language) method is a flexible and customizable approach to
implement single
sign-on (SSO) authentication for applications and services. It allows organizations to have greater control
over the
authentication process, enabling them to tailor it to their specific security requirements and
infrastructure.
The integration between Service Desk and the Custom SAML method offers a seamless user experience. Users can
access the
service desk platform with a single click, thanks to the federated authentication provided by the Custom
SAML
integration.
The Custom SAML integration eliminates the need for users to remember and manage separate login credentials for the service desk. Streamlined access saves time, reduces login-related issues, and enhances overall user satisfaction.
The Custom SAML integration enhances security measures for your service desk platform. This ensures that only authorized users with valid SAML credentials can access the service desk, mitigating the risk of unauthorized access and enhancing overall data protection.
With the Custom SAML integration, access management becomes centralized and efficient. Administrators can easily manage user access and permissions through the identity provider's centralized user management system.
Allow agents to log in to the support portal using their SSO credentials.
Enable customers to access the customer portal with their SSO login information.
Automatically transfer contact custom-field values to HappyFox Service Desk when customers log in to the support center for the first time.
