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Built for IT Teams Who Want Less Clutter and More Control

Provide unmatched IT support, manage assets, and automate repetitive work with an intuitive and scalable help desk with built-in asset management.
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Maximize IT Efficiency and Impact with HappyFox

Single Source of Truth for all your IT Requests

Centralize every IT request in one intuitive dashboard. Create custom teams, define roles, and set up dedicated queues to organize tickets by department, issue type, or priority.

Multi-channel Helpdesk

Deflect upto 70% of Repetitive Requests

Empower employees with a 24/7 self-service portal to find answers to common issues on their own. Reduce ticket volume, minimize downtime, and let your IT team focus on complex problems.

Lower Support Costs with Employee Self-Service

Data-Driven IT Operations

Get clear insights into team performance, resolution times, and service levels with customizable analytics. Use data to spot trends, improve workflows, and drive better decisions.

Efficient Reporting

Boost Agent Productivity with Smart Automation

Automate repetitive tasks like ticket assignment, prioritization, escalation, and status updates. Reduce manual workload and let your agents focus on solving complex issues.

Organize and manage IT support with Smart Rules

Help Desk with Built-in Asset Management

Manage IT assets where you manage tickets. Give your agents better context with assets linked to tickets. Manage all types of IT assets inside your help desk, including:
Laptops
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Monitors
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Printer
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Printers & Scanners
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Headsets & Peripherals
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Servers
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Network Switches & Routers
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Firewalls
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Mobile Phones
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Software Licenses
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Cloud Instances & Virtual Machines
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Features That Power HappyFox IT Help Desk

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Smart Rules for Powerful Automation
Use Smart Rules to auto-assign tickets, escalate issues, modify properties, and send reminders, ensuring nothing falls through the cracks.
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Bulk Actions for Faster Updates
Outage alert? Update multiple tickets in one go. Change statuses, priorities, or send updates to everyone. No repetitive work.
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Merge Tickets for Cleaner Queues
When multiple users report the same issue, combine their tickets into a single thread. Your team stays focused, and updates go out to everyone at once.
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Private Notes for Collaboration
Loop in other IT specialists or escalate behind the scenes. Collaborate inside tickets without exposing internal notes to end users.
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Task Management for Complex Issues
Split tickets into subtasks with clear owners and enforce SOPs. Ensure nothing is missed before the ticket is marked resolved.
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Canned Actions for Quick Responses
Apply a templated response and update ticket properties—like status and priority—in one click.
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View All Features

HappyFox Connects Natively with Your Everyday Tools

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Okta

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Microsoft Entra ID

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Microsoft Intune

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Lansweeper

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Jamf Pro

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PagerDuty

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Jira

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GitLab

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Monday

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Asana

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Azure DevOps

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MS Teams

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Slack

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Google Meet

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Zoom

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LogMeIn

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Why Leading Teams Choose HappyFox for IT Support

Effortless Adoption & Highly Scalable

Make IT support simple with an intuitive platform that boosts productivity from day one. HappyFox scales effortlessly as your organization grows, without compromising performance.

Deploy Fast, Scale Effortlessly

Customizable to Your IT Workflows

Customize SLAs, roles, ticket queues, statuses, categories, and ticket forms to reflect your internal IT processes without compromising usability or speed.

Maximum Customization

Working Hours Based Ticket Assignment

Assign tickets to available agents based on their actual working hours. Set different SLAs for business and non-business hours to accurately track response times.

Working Hours Based Ticket Assignment

Internal Knowledge Base

Build a centralized repository of IT documentation and troubleshooting guides for your team. New agents get up to speed quickly and everyone follows the same resolution steps.

Leverage Self Service

Recognized for excellence, innovation, and impact.

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Ensure Top-Level Compliance & Security
Secure your data via data encryption with our security features like 2FA and audit logs to decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with SOC 2 Type II, HIPAA, GDPR and CCPA certifications.
Explore our Security Framework

Thousands of Great Companies Call HappyFox a Trusted Friend

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We really like how easy it is to have multiple brands and separate email categories with their own emails and email signatures. It has made us far more efficient and has eliminated duplicate work, missed emails, etc.

Michael Ihns

President, Improved Racing

HappyFox brought a level of sophistication to our IT support system that was previously unimaginable. The comprehensive knowledge base, dynamic intake forms, seamless integration with Microsoft Teams, and robust service desk features have not only streamlined our operations but also significantly enhanced our response capabilities. These tools have allowed us to automate responses, efficiently organize tickets, and leverage historical data to quickly resolve new issues, setting a new standard for excellence in IT support.

John Stergakis

CIO, SLAM

The implementation went smoothly and the customer service is FANTASTIC!!! HappyFox is very easy to use for our team and customizable for our needs.

Shawna Kelley

Director, Design Services

Since switching to HappyFox, many of our managers and administrators enjoy the reporting widgets and overnight reporting

Joseph Feola

Vice President, Support Operations

Support requests no longer fall through the cracks and get lost in an email or some spreadsheet

Bill Bates

Director of Technology, Pinewood Private School

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Frequently Asked Questions

How quickly can we set up HappyFox for our IT team?
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Most IT teams get HappyFox up and running within a week. The basic setup takes just a day, and our implementation team helps you configure automation rules and workflows tailored to your IT processes.
Can we keep our existing email addresses for IT support?
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Yes. HappyFox connects to your current support email addresses like [email protected] or [email protected]. Your team works in HappyFox while employees continue emailing the same addresses they already know.
How does asset tracking work with tickets?
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When an employee submits a ticket, agents can link it to specific hardware or software assets in your inventory. This creates a service history for each asset, helps identify problem devices, and provides context for faster troubleshooting.
Can we measure IT team performance?
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Absolutely. HappyFox includes built-in reports for response times, resolution metrics, and agent performance. You can track SLA compliance, identify common issues, and measure how self-service impacts ticket volume.
Is HappyFox secure enough for IT data?
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HappyFox maintains SOC 2 Type II, GDPR, and CCPA certifications. We offer SSO integration, two-factor authentication, role-based access control, and IP restrictions to meet enterprise security requirements.

Elevate Your IT Support with HappyFox

Experience the power of a truly comprehensive help desk solution. Get a personalized demo from our product experts.

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