Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Trusted by Industry-Leading Companies
No more juggling multiple tools. Our powerhouse trio - Help Desk, AI, and E-commerce Chat - work in perfect sync to elevate your brand’s support game. It's an all-in-one solution that is flexible to adapt to your needs.
Single Platform for your Omnichannel Requests
Streamline your customer interactions across all channels from a single platform.
Integrate with the e-commerce platform of choice
Connect HappyFox with your favorite e-commerce platforms for a unified support experience.
Promote self-service with a knowledge management system
Reduce ticket volumes by providing customers with easy access to information.
Simplify order, returns, and refund management
Manage all aspects of customer orders directly from your HappyFox help desk.
AI for Self-Service and Agent Productivity
AI Answers
AI Copilot
Facilitate collaboration and communication across your supply chain
Bring all stakeholders onto a single platform for seamless collaboration.
Multi-Store Support Management
Manage multiple brands from a centralized dashboard while maintaining brand-specific customizations.
Gather business intelligence with reporting and analytics
Make data-driven decisions with comprehensive reporting and analytics.
View real-time reports on - customer satisfaction, SLA fulfillment, ticket inflow, response time, resolution time, support team performance, and other key metrics
Collect and process customer feedback
Collecting feedback across channels and processing it is essential for any e-commerce or retail business to thrive.
AI-Powered Knowledge Management and Insights
AI Knowledge
AI Insights
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
