Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Internal Help Desk Software
Efficiently organize and manage employee issues, queries and requests in a centralized help desk software that is intuitive and easy to use.
Get a demo
Efficiently track, manage, and resolve employee requests with our internal help desk software. Automatically route tickets to the right teams—IT, HR, or Admin—based on category, ensuring every issue is addressed by the right expert without delays.
Internal Ticketing for Employees
Employees can email queries or even submit requests directly to the internal help desk with the Embedded Request Submission form.
Intuitive Staff Management
Automatically route tickets to agents with the appropriate skill set ensuring faster issue resolution. Achieve better control and accountability by assigning roles and permissions.
Boost Efficiency with Automation
Speed up resolutions by automating repetitive tasks with rule-based workflows. Use canned responses to handle common queries effortlessly.
Enable Self-Service with Internal Knowledge Base
Empower employees to find answers and stay informed through a centralized knowledge base, reducing dependency on support staff.
Seamless Issue Triage
Automatically sort and assign tickets to the right teams using predefined rules, ensuring faster and more organized issue resolution.
Use detailed reporting and analytics to monitor ticket trends and measure your team's performance in resolving employee issues.
Pankaj Kumar
Account Payable Whilrlpool Global Finance Center
Zendesk was not flexible and grossly overpriced!
Deron D
Executive at M4Research
It centralizes issues & makes us look professional
Matt Pendergraff
Creative Director/Principal,
PDG+ Creative
Enhance company-wide performance and efficiency by empowering employees with faster, better, and consistent support.
