Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Category
G2 rating
4.5
4.4
Meets requirements*
8.9/10
8.7/10
Ease of setup*
9.2/10
8.6/10
Ease of use*
9.2/10
8.5/10
Quality of support*
9.1/10
8.4/10
Ease of doing business*
9.2/10
8.5/10
User-friendly and easy to configure help desk software
Any ticket management software‘s workflow needs to be supplemented with powerful apps and integrations that are prioritized making your support team’s work quicker and easier. HappyFox provides you with a variety of CRM, messaging, chatbots, SaaS, project management, and social media integrations like Salesforce, Jira, Asana, WhatsApp, Shopify, Slack, and other APIs that elevate the existing help desk features to improve customer satisfaction. Our ticketing system is also functional on mobile devices through our iOS and Android mobile apps.
With HappyFox, you can depend on real-time reporting features, starting from the starting price plan, to help you make data-driven decisions based on customized metrics. We also offer automation features paired with notifications like auto-assignment, intelligent routing, agent collision alerts, and Smart Rules that help you streamline the support process while reducing the workload of your team by reducing the volume of incoming support tickets.
Today, customer service platforms need to have a robust knowledge base and FAQ management system. They not only help you manage SLAs by encouraging self-service but also improve customer engagement by providing multi-channel support. We attribute our highly rated self-service capabilities to features like our customizable internal and external knowledge base and faq features, canned action functionalities, and customer portal services.
We truly believe in the power of supporting our customers, irrespective of whether they are small businesses, startups, or enterprises, with a dedicated customer service team that provides help in form of quick response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by product specialists. Hence, it’s no surprise we have a 96% YTD CSAT score.
Pankaj Kumar
Account Payable Whilrlpool Global Finance Center
Abe Fakhourie
Metroland Media
Tim Sherrett
Sennheiser
Ready to switch to HappyFox from Zoho Desk?
We’re here to make your migration easy
Smooth switch and migration
We offer end-to-end assistance on your transition to our support tool from Zohodesk.
Managed customer success
Build a proactive service strategy with our dedicated customer success managers.
Resources to get you started
Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.
Looking to switch to HappyFox from another customer service software solution? Find out why we are the best help desk solution provider.
Switch to HappyFox for a feature-filled service desk tool that strives to improve
agent productivity and customer relationships.
