Empower Every Agent with Your Organization's Intelligence
Assist your support agents with answers right within your Slack, Microsoft Teams or Helpdesk account.
What is Chatbot for Agent Support?
HappyFox Chatbot is your live knowledge base that keeps learning. It learns from your best agents and makes that knowledge available to all agents in your support team. Don't let access to information get in the way of great support.
24/7
Expert Availability
Subject matter expertise available around the clock
Day 1
Agent Confidence
New reps answer tickets like seasoned pros
Continuous
Knowledge Improvement
Feedback loops keep answers getting better
More Than Search - A Smarter Way to Support
Have a Subject Matter Expert Online 24/7
HappyFox Chatbot is your live knowledge base that keeps learning. It learns from your best agents and makes that knowledge available to all agents in your support team. Don't let access to information get in the way of great support. Bring your own knowledge base, in whatever form, to get started.
Identify and Fix Knowledge Gaps in Your Support Team
Uncover questions that are often asked, and go as wide as possible to cover scenarios and questions that could be asked by customers. Ensure your team against the eventuality of the most knowledgeable person leaving the team.
Use Natural Language, Not Search Terms
Your support agents don't have to find the magic word to enter in the search box to get the right answer. Ask questions using natural language, or simply paste relevant parts from a customer's question. HappyFox Chatbot will understand the question and find the answer.
Get New Support Agents Up to Speed Quickly
Training need not be limited to playing assistant to a more experienced agent. Get new support reps started with answering customer tickets with the confidence of equipping them with all the right answers. Make every support agent appear smart from day one.
Collect Instant Feedback on Answers
Keep improving your support knowledge base by collecting feedback about answers. Add missing information, improve clarity and keep making your answers better every day.
Our AI Chatbot can't wait to meet you!
Talk to our product specialists. Get a one-on-one demo, tailored to your business needs.
Use Cases
For Business Type
For Industries
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