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HR Don't spend your time answering repeated questions.
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HappyFox Chatbot is your live knowledge base that keeps learning. It learns from your best agents and makes that knowledge available to all agents in your support team. Don't let access to information get in the way of great support. Bring your own knowledge base, in whatever form, to get started.
Uncover questions that are often asked, and go as wide as possible to cover scenarios and questions that could be asked by customers. Ensure your team against the eventuality of the most knowledgeable person leaving the team.
You support agents don't have to find the magic word to enter in the search box to get the right answer. Ask questions using natural language, or simply paste relevant parts from a customer's question. HappyFox Chatbot will understand the question and find the answer.
Training need not be limited to playing assistant to a more experienced agent. Get new support reps started with answering customer tickets with the confidence of equipping them with all the right answers. Make every support agent appear smart from day one.
Keep improving your support knowledge base by collecting feedback about answers. Add missing information, improve clarity and keep making your answers better every day.
