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Chatbots are available 24x7 and provide contextual self-service help. Troubleshoot common issues on the spot and get your employees unstuck without having them wait for human intervention. Free up your support staff's time for the more important issues.
Reduce back and forth by collecting all information about asset requests upfront. Raise a ticket inside your service desk without involving L1 support. Handle approvals with a click of a button using automated Workflows.
Password resets are the best example of high urgency, low complexity tasks that should be automated. Your employees expect immediate support when they are locked out. Handling password reset requests every day is not an efficient use of your support staff's time. Allow employees to help themselves without using up your support staff's time.
Use chatbots to alert affected users about outages. Reduce the time spent on answering tickets and phone calls about outages and use that time to fix issues. Proactively notify users about security issues and software updates to drive up compliance rates.
HappyFox Chat Bot lives within your Slack or Microsoft Teams account and plays well with your existing ITSM solution. As long as your service desk has an API, we can integrate in a matter of 2 weeks. Talk to us about integration options.
