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Integrate LogMeIn Rescue with HappyFox Help Desk
What This Means For Your Teams
IT Support Teams
diagnosing technical issues by accessing user systems
Customer Support Managers
guiding customers through complex features while maintaining session records
Help Desk Supervisors
monitoring support quality through detailed session logs and chat transcripts
Product Support Specialists
troubleshooting product-specific issues with direct system access
Session Integration
- Create remote sessions from tickets
- Access technician console via ticket
- Start sessions within tickets
- Browser-based remote support access
Automated Documentation
- Capture chat transcripts automatically
- Map session details to tickets
- Build troubleshooting knowledge repository
- Eliminate need for screenshots
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