Integrate Your Help Desk with Slack using HappyFox
What This Means For Your Teams
Support Teams
managing tickets within Slack
Remote Workers
accessing help desk tools
IT Departments
streamlining support communications
Knowledge Managers
sharing information instantly
Create, respond and modify tickets
Take action on a ticket from within Slack. Create a new ticket using the new /happyfox new_ticket [message] slash command or you can reply and leave a note using the built-in interface without leaving Slack.
Search Knowledge base articles
Now all your knowledge base articles are right at your finger tips within Slack. You can use the new slash command /happyfox search_kb [keyword] to search and get knowledge base articles from within Slack.
Get Instant Ticket Notifications
With Slack Integration for HappyFox, you can setup instant notifications for any ticket events. You can also use Smart Rules to setup complex conditional rules for ticket notifications.
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