Integrate X (Twitter) with HappyFox Help Desk
Transform your social media support workflow by managing X conversations directly within HappyFox. Convert mentions, direct messages, and status updates into trackable tickets, enabling seamless customer engagement across your social channels.
What This Means For Your Teams
Social Media Manager
monitoring and responding to brand mentions
Customer Support Lead
coordinating social response strategy
Support Agents
handling X conversations systematically
Brand Manager
tracking sentiment and engagement
Ticket Management
- Log tickets through X
- Convert @mentions into support tickets
- Transform direct messages into tickets
- Post ticket replies as X comments
- Monitor brand mentions in real-time
Configuration Options
- Manage individual account settings
- Control status and mention preferences
- Handle character limit restrictions automatically
Account Management
- Connect multiple X handles seamlessly
- Manage social accounts centrally
- Set account-specific preferences
- Enable/disable integration instantly
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