Fulfill Every Request On Time, Every Time

Stop losing requests in email chaos and juggling multiple systems. HappyFox brings all your service requests into one organized system - so you can fulfill requests faster, track every interaction, and deliver exceptional service.

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What is Request Management Software?

A request management system centralizes all incoming service requests, automates request routing and fulfillment workflows, and provides complete visibility into request processing from submission to completion. Instead of managing scattered requests across multiple channels, your team gets one unified platform to handle all service request operations efficiently.

50%

Faster Request Resolution

Eliminate manual routing delays with intelligent automation and prioritization.

3X

Improved Team Productivity

Smart categorization and role-based access keep agents focused on the right work.

95%

SLA Compliance Rate

Never miss deadlines with flexible SLA tracking and proactive alerts.

Everything Your Request Management Team Needs in One Platform

Centralize Omnichannel Requests for Better Processing

Automatically capture requests from email, web forms, phone calls, and chat into organized tickets. Route requests to the right team for faster fulfillment.

Automate Request Assignment for Faster Response

Automatically categorize and assign requests based on type, complexity, and team expertise. Ensure critical issues reach the right person immediately.

Customize Request Forms for Better Information Capture

Collect complete request details upfront with customizable web forms and custom fields. Reduce back-and-forth and speed up request fulfillment.

Organize Complex Requests with Advanced Ticket Management

Clone, merge, split, and relate tickets to eliminate duplicates and organize complex requests. Keep your system clean and your team focused.

Track Request Progress with Flexible SLA Management

Set realistic request fulfillment deadlines with custom SLAs that match your business hours and team capacity. Get real-time alerts before deadlines and track performance against commitments.

Control Request Access with Role-Based Permissions

Control who sees what with granular permissions. Route sensitive requests to authorized personnel while maintaining efficient collaboration across teams.

Optimize Request Handling with Performance Analytics

Track request volume, fulfillment times, processing bottlenecks, and team productivity. Use detailed reporting to continuously improve your request management process.

Recognized for excellence, innovation, and impact.

Why Choose HappyFox for Request Management

Unlimited Agents, Predictable Pricing

No per-agent fees draining your budget—our unlimited agent plans let your team scale freely without increasing costs as you grow.

AI-Powered Support That's Built for Impact

10X higher agent productivity with AI that summarizes tickets, generate responses, and provides real-time assistance.

Fully Customizable & Scalable

Adapt HappyFox to fit your business needs by customizing ticketing, support center, workflows, automations, and reporting.

All-in-One Help Desk for Every Department

From Customer Support to IT, HR, and Facilities - HappyFox is built to support multiple teams with tailored workflows and automation.

Intuitive & Easy-to-Use Interface

No steep learning curve. HappyFox provides powerful features without unnecessary complexity or hidden costs.

Exceptional Customer Service

Our support team—including top leadership—is actively involved in ensuring escalations are handled quickly, giving you a true partner in support.

HappyFox Connects Natively with the Tools You Use Everyday

Slack

MS Teams

Zoom

Google Meets

Okta

MS Entra ID

Shopify

MS Dynamics 365

Azure DevOps

Jira

Monday.com

Salesforce

Asana

Jamf Pro

Dialpad

Aircall

Instagram

Facebook

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Thousands of Great Companies Call HappyFox a Trusted Friend

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HappyFox's system uptime is superb. Despite adding many users and increasing complexity, it remains robust and scalable. We also experienced a 3X improvement in the first response time.

Avinash Mugali

Head of Customer Excellence, Darwinbox

HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.

Joshua Gravely

Information Technology Manager, Sonny's BBQ

Transitioning to HappyFox was transformative, streamlining our workflow and expediting response times for facilities-related repairs. With top-notch customer service, we enthusiastically recommend HappyFox for asset and service management optimization.

Justin Gere

Manager, IT Operations, Dartmouth University

We could craft our experiences around each of our departments so that the platform worked for them. Our ability to grow and change within our pricing tier was also something that was better than most of the other platforms out there.

William Hammond

Systems Analyst, North Country Healthcare

We really like how easy it is to have multiple brands and separate email categories with their own emails and email signatures. It has made us far more efficient and has eliminated duplicate work, missed emails, etc.

Michael Ihns

President, Improved Racing

FAQ's

What is a request management system and how does HappyFox improve request handling efficiency?

A request management system centralizes and organizes support tickets from multiple channels. HappyFox improves efficiency by bringing all customer and staff requests into one interface, automating ticket routing, enabling customizable workflows, and providing robust SLA tracking that has helped clients achieve 95% of support tickets being responded to within 2 hours.

Can I customize the request submission process for different departments?

Absolutely! HappyFox lets you create customizable web forms with custom fields that can be associated with single or multiple categories. You can use these fields to gather specific information, manage additional contacts, and collect ticket-specific details to streamline the resolution process.

How are requesters kept informed about their ticket status?

The automated ticket notification system notifies requesters when a request is submitted and keeps them updated on status changes and replies. This transparency helps maintain clear communication with both customers and staff throughout the request lifecycle.

Is there a way to provide quick responses to common requests?

Yes, with canned actions, your support team can apply templated responses and update ticket properties—like status and priority—in one click. This significantly speeds up response time for frequently asked questions or common request types.

What reporting features does HappyFox request management system offer?

HappyFox provides comprehensive performance measurement tools that generate detailed reports on staff productivity, ticket resolution times, and support trends. These analytics help identify improvement areas and bottlenecks causing service delays. Reports can be scheduled periodically to automatically arrive in your inbox, allowing continuous monitoring and optimization of support operations.

Always stay on top of all support requests with HappyFox Request Management

Take your new service request management software online today.

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