Integrate Confluence with HappyFox Help Desk
Synchronize knowledge base articles seamlessly from Confluence into HappyFox Helpdesk with automated daily updates. Transform your scattered documentation into a centralized, accessible knowledge hub. Bridge the gap between your team's expertise and customer support efficiency.
What This Means For Your Teams
Support Managers
Streamlining agent access to updated documentation.
IT Administrators
Centralizing knowledge management without content duplication.
Knowledge Base Authors
Maintaining content in familiar Confluence environment.
Customer Success Teams
Accessing comprehensive product documentation during interactions.
Seamless Content Synchronization
- Sync daily automated updates to helpdesk
- Trigger manual sync from apps page
- Access published pages in knowledge base
- Transfer file attachments to articles
Access Control and Security
- Authenticate via OAuth from helpdesk apps
- Restrict articles to internal agent access
- Protect content with read-only permissions
- Select specific Confluence sites
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