New - Forrester TEI™ Study Live Reveal: 401% ROI in 3 years → [Join Dec 11, 12 PM ET]
Support Center
What can we help you with? Talk to our customer support.
Integrate Shortcut with HappyFox Help Desk
What This Means For Your Teams
Support Agents
Converting tickets into tracked development stories.
Development Teams
Accessing customer context within project workflows.
Product Managers
Linking customer feedback to feature roadmaps.
Customer Success Teams
Tracking resolution progress on linked stories.
Story Creation and Linking
- Create new Shortcut stories directly from HappyFox tickets
- Link existing Shortcut stories using story IDs
- Auto-populate story content with ticket information and URLs
- Associate stories with epics for roadmap tracking
Two-Way Comment Synchronization
- Push HappyFox ticket replies to Shortcut comments
- Sync Shortcut story comments as HappyFox notes
- Configure global synchronization preferences for all tickets
- Override sync settings at individual ticket level
Workflow Integration
- Access linked stories through external link icons
- Set due dates for time-sensitive customer issues
- Unlink stories without deleting Shortcut content
- Control integration access through permission settings
See More Integrations
Connect Your Tools With HappyFox
A happy roof that can accommodate all your favorite business apps.
USE CASES
FOR BUSINESSES
FOR INDUSTRIES
FOR TEAMS
Copyright ©2025 HappyFox Inc. All rights reserved.