Integrate Shortcut with HappyFox Help Desk
Connect HappyFox Help Desk with Shortcut to transform customer support tickets into actionable development stories. Support teams create and link Shortcut stories directly from tickets, with two-way comment synchronization keeping product and engineering teams aligned with customer needs.
What This Means For Your Teams
Support Agents
Converting tickets into tracked development stories.
Development Teams
Accessing customer context within project workflows.
Product Managers
Linking customer feedback to feature roadmaps.
Customer Success Teams
Tracking resolution progress on linked stories.
Story Creation and Linking
- Create new Shortcut stories directly from HappyFox tickets
- Link existing Shortcut stories using story IDs
- Auto-populate story content with ticket information and URLs
- Associate stories with epics for roadmap tracking
Two-Way Comment Synchronization
- Push HappyFox ticket replies to Shortcut comments
- Sync Shortcut story comments as HappyFox notes
- Configure global synchronization preferences for all tickets
- Override sync settings at individual ticket level
Workflow Integration
- Access linked stories through external link icons
- Set due dates for time-sensitive customer issues
- Unlink stories without deleting Shortcut content
- Control integration access through permission settings
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